CANCELLING YOUR ORDER:
Due to the efficiency of our delivery system, it is often difficult to cancel an order. Therefore, once an order has been shipped it cannot be cancelled. However, if your order has not yet shipped please contact Pure Green Corp Customer Service Team immediately by phone at 888-33-GO-GREEN and we will do our best to cancel your order. You’ll want to have available the following information:
-
Your Name
-
Order #
-
Item #
-
Quantity to Return
-
Your phone number
-
Your email address
-
Any comments you would like to make
If your order cannot be cancelled, it can be easily returned through our Return Policy.
DELIVERY POLICY:
Packaging & Transportation
Though we do our best to minimize packaging and shipping distance, due to availability, item size, and other variables, some orders may be delivered in several shipments. As we grow, your support will help us continue to challenge our supply-chain partners to operate with sustainability in mind.
Delivery Times
Currently, Pure Green Corp offers same-day or next-day shipping on nearly all of our orders. While we cannot guarantee the arrival date of your shipment, orders placed by 1:00 pm (your local time) on any business day* usually ship on the same day, assuming payment confirmation and item availability. For orders received after 1:00 pm, items ship the next business day.
Certain products originate directly from carefully selected vendors and manufacturers. These items are indicated on the site and are not available for next day delivery. Items shipped directly from the vendor may require longer processing times or longer delivery times.
Geographic Limitations
Pure Green Corp website is operated within the continental United States for customers within the United States and therefore does not ship or bill to international addresses. Pure Green Corp delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental United States only.
*Business days are defined as Monday through Friday, excluding holidays.
I WON’T BE AROUND
If you will not be present when your shipment is set to arrive, it is easy to reschedule a delivery time that is more convenient for you. Simply follow the order track information link in the Shipment Tracking Information email you receive, or log into your account and look under Order Tracking to arrange an alternative delivery with the carrier. As order turnaround is fast, we suggest you contact the carrier first for best results.
If you are having difficulty, please don’t hesitate to contact a member of our Customer Service Team or call 888-33-GO-GREEN.
ORDER TRACKING
After logging into your account, scroll down to the Order Tracking section. Find the order you’d like to track and click the "View" icon to bring up all of the information about this order. If your order has already shipped, you can follow the link to track its progress and see the estimated delivery date.
If you are having difficulty finding a past order or tracking a current one, please don’t hesitate to contact a member of our Customer Service Team or call 888-33-GO-GREEN.
RETURNS, REFUNDS & EXCHANGES
Pure Green Corp will accept returnable items free of charge for any reason for up to 30 days after the order was received. All items ordered from Pure Green Corp are returnable with the exception of custom and food orders. All returned items must be in their original packaging, or a credit will not be issued. Furniture items will be charged return shipping. Return credits will be issued for products after they have been received in good condition at the warehouse.
After 30 days, Pure Green Corp does not guarantee that items will be accepted for return. In instances where items are accepted after 30 days, a restocking fee may apply.
Before packing items for return, customers must contact a member of our Customer Service Team or call 888-33-GO-GREEN to receive the necessary Return Authorization Number (RAN). No credits will be issued for merchandise that is refused upon delivery without a RAN.
Please have ready or include in your request the following information:
-
Your Name
-
Order #
-
Item #
-
Quantity to Return
-
Your Phone Number
-
Reason for Return (see below)
One of the following reasons for merchandise return must be provided in order to issue a Return Authorization Number:
-
Item Arrived Damaged. Describe the kind of damage was incurred and return the item in its original packaging. Products that are not declared as damaged BEFORE being sent back to the warehouse will be assumed damaged by the customer, and a return credit will not be issued.
-
Customer Cancel. Customer changed his or her mind.
-
Wrong Item Shipped. The warehouse shipped the wrong item to the customer.
-
Website Discrepancy. The item described on the website did not match the item the customer received, but the item SKUs match. There was no damage to the item during shipment.
PRIVACY POLICY
At Pure Green Corp, we value our customers’ trust and respect your privacy. The following includes general information about our privacy policy and applies to all U.S. transactions (through our website, phone, or fax orders).
We collect and store personal information that you give us when you shop on our website, complete an application, place an order, enroll in a promotional or rewards program, call us, or send us a letter or e–mail. This information may include your name, mailing address, e–mail address, telephone number, fax number, credit card number and expiration date, and other optional demographic information. If you respond to a sweepstakes or contest, we will ask you to verify that you are old enough to participate.
How We Use Personal Information
We use the personal information we collect to process your orders, identify you within our systems, contact you if we have questions about your order, and to notify you about new services or special promotional programs.
We share your personal information within Pure Green Corp and with third parties that perform services for us or on our behalf (for example, credit card companies, financial institutions, shipping companies, printing houses, consultants and advisors) and when, in our judgment, we believe it is necessary or appropriate to prevent fraud, injury, or harm to persons or property, to protect our rights or the rights of others, to comply with applicable laws and regulations, or as otherwise required by law. We limit the scope of the information provided to third parties, and we allow its use only for the purposes for which it was disclosed. Personal information may be transferred in connection with a business transition, such as a merger, acquisition, insolvency, or asset sale involving any Pure Green Corp. business or asset to which the information pertains.
If you shop with us online, we use third–party advertising technology to help us improve our marketing efforts. This technology uses non–personally identifiable information about your visits to Pure Green Corp and the sites upon which we advertise. As part of this process, a “cookie” may be placed on your browser. Cookies are small data files that are stored on your computer’s hard drive. These third-party companies do not have the right to use the information we provide to them beyond what is necessary to assist us. For more information, contact a member of our Customer Service Team.
For your convenience, our website may contain links to the sites of affiliates, manufacturers, and other companies. Please keep in mind that these sites are not under our control and we are not responsible for the privacy practices of the companies that run them. If you shop on one of these sites, we encourage you to locate and familiarize yourself with the applicable privacy policy.
Accessing and Amending Personal Information
It is important that our databases are accurate and current. To review and make any appropriate changes or deletions to information about you, please contact a member of our Customer Service Team or update your account by logging into Pure Green Corp website.
Our Approach to Security
We maintain reasonable physical, technical, and procedural measures to limit access to personal information to authorized individuals with appropriate purposes. If you believe that someone has improperly used personally identifiable information about you or has made purchases that you did not authorize, please contact us immediately.
Policy Changes
Pure Green Corp may change its privacy policy or practices from time to time. We will post the most current version of our privacy policy online. Please check back periodically to familiarize yourself with our most recent Privacy Policy.
Effective Date: March 13, 2009
TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY. THESE TERMS AND CONDITIONS MAY HAVE CHANGED SINCE YOUR LAST VISIT TO THIS SITE. BY USING THIS SITE, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, THEN DO NOT USE THIS SITE.
Terms and Conditions
Pure Green Corp’s ("Company") website and board community (the "Site") are currently provided free–of–charge to users who agree to abide by the terms and conditions of this Agreement. Company reserves the right to change the nature of this relationship at any time, and to revise these guidelines and Terms and Conditions from time to time as Company sees fit. Users who violate the terms of this Agreement will have their access canceled and they may permanently be banned from using the Site and any interactive services.
Users should check these terms and conditions periodically. By using the Site after we post changes to these Terms and Conditions, you agree to accept those changes, whether or not you actually reviewed them.
Partners
At Pure Green Corp, "Partner" means that we have teamed up with leading companies to bring you quality services and products. "Partner" does not mean that we are partners with these companies for legal purposes. All companies that we feature on our site are solely responsible for their own obligations to you.
Users/Participants
We do not discriminate on the basis of age, race, national origin, gender, sexual orientation or religion.
No person under the age of 13 should use the Site without the consent of their parent or legal guardian. We strongly encourage all parents and guardians to monitor the Internet use of their children. Use of the Site by any user shall be deemed to be a representation that the user is 13 years of age or older.
Cookies
"Cookies" are small encrypted data files (containing references to user ID information supplied by the user and stored on our secure server) that may write to your hard drive once you have accessed a site. Company uses cookies to enhance your shopping experience with us. Cookies are used to keep track of your shopping cart and to save your password so you do not have to re–enter it each time you visit the Site. To learn more about how we protect customer information, please review our Privacy Statement
Links
The Company is not responsible for the content of any sites that may be linked to or from Pure Green Corp or any bulletin board associated with the Company. These links are provided for your convenience only and you access them at your own risk. Any other web site accessed from this Site is independent from Company, and Company has no control over the content of that other web site. In addition, a link to any other web site does not imply that Company endorses or accepts any responsibility for the content or use of such other web site.
In no event shall any reference to any third party or third party product or service be construed as an approval or endorsement by Company of that third party or of any product or service provided by a third party.
Privacy Issues
The Company is concerned about privacy matters for its customers. Please review our Privacy Statement.
Product and Services Information
We attempt to display all products shown on the Site in an accurate manner; however, because of the technical differences in the equipment of our customers, we cannot be responsible for photographic differences in size, shape and color of the products.
The receipt of an email order confirmation is simply a recognition that we have received your requested order, and does not constitute an offer to sell. We reserve the right to limit the quantity of any item sold, or prohibit a sale altogether, including but not limited to prohibiting sales to resellers.
Disclaimers and Indemnity
By using the Site and/or posting Materials, you agree to indemnify the Company, its officers, directors, employees, successors, agents, distributors, and affiliates for any and all claims, damages, losses, and causes of action (including attorneys' fees) arising out of or relating to your breach or alleged breach of this agreement (including without limitation, claims made by third parties for infringement of intellectual property rights), or for any content that is provided by you (or through your user I.D. and/or password). You agree to cooperate as fully as reasonably required in the defense of any claim. Company reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you.
The information contained in this Site is for general guidance on topics selected by Company. Such information is provided on a blind–basis, without any knowledge as to your industry, identity or specific circumstances. The application and impact of relevant laws will vary from jurisdiction to jurisdiction. There may also be delays, omissions, or inaccuracies in information contained in this Site. The information on this Site is provided with the understanding that Company and various authors and publishers' providing such information are not engaged in, and that providing such information does not constitute the rendering of legal, accounting, tax, career or other professional advice or services. As such, information on this Site should not be relied upon or used as a substitute for direct consultation with professional advisors.
THIS SITE CONTAINS FACTS, VIEWS, OPINIONS, STATEMENTS, AND RECOMMENDATIONS OF THIRD–PARTY INDIVIDUALS AND ORGANIZATIONS. NONE OF THEM OR PURE GREEN CORP (AND ITS AFFILIATED ENTITIES, TOGETHER "THE COMPANY") REPRESENTS OR ENDORSES THE ACCURACY, CURRENTNESS, OR RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, OR OTHER INFORMATION DISPLAYED, UPLOADED, OR DISTRIBUTED THROUGH THE SITE. YOU ACKNOWLEDGE THAT ANY RELIANCE ON ANY SUCH OPINION, ADVICE, STATEMENT, OR INFORMATION WILL BE AT YOUR SOLE RISK. THE MATERIALS ON THIS SITE ARE TRANSMITTED AND DISTRIBUTED "AS IS" AND APPEAR ON THE SITE WITHOUT EXPRESS OR IMPLIED WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. THERE IS NO WARRANTY AS TO THE QUALITY, ACCURACY, COMPLETENESS, AND VALIDITY OF ANY MATERIALS ON THE WEB SITE, AND NO WARRANTY THAT THE FUNCTIONS CONTAINED ON THE WEB SITE WILL BE UNINTERRUPTED OR ERROR–FREE, OR THAT DEFECTS WILL BE CORRECTED.
Where applicable law does not allow the exclusion of implied warranties, the foregoing exclusions may not apply to you. This Disclaimer applies to all content, merchandise and services available through this site
LIMITATION OF LIABILITYNEITHER THE COMPANY, NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, SUBSIDIARIES, DISTRIBUTORS, AFFILIATES OR THIRD PARTIES PROVIDING INFORMATION ON THIS SITE ARE RESPONSIBLE OR LIABLE FOR ANY SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THIS SITE OR THE INFORMATION CONTAINED ON THIS SITE, EVEN IF COMPANY (OR ANY THIRD PARTY POSTING INFORMATION ON THIS SITE) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL COMPANY'S TOTAL LIABILITY (OR THE TOTAL LIABILITY OF ANY THIRD PARTY PROVIDING INFORMATION ON THIS SITE) TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION RESULTING FROM YOUR USE OF THIS SITE, WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE, EXCEED ONE DOLLAR (US$1.00).
Termination
The Company may, in its sole discretion, terminate or suspend your access to all or part of the Site, including, but not limited to, any message boards on the Site, for any reason, including without limitation, breach of this Agreement. In the event this Agreement is terminated, the restrictions regarding Materials appearing on the Site, and the representations and warranties, indemnities and limitations of liabilities set forth in this Agreement will survive termination. In the event that you are unsatisfied with the services provided by Company, your sole remedy is to terminate this Agreement.
Jurisdiction
The Company operates the Site from its offices within the United States. Company makes no representations that content and materials on the Site are legal or appropriate for use from outside the United States. If you choose to access the Site from other locations, you do so at your own risk and are responsible for compliance with any and all local laws. You may not use the Site in violation of U.S. export laws and regulations.
This Agreement will be governed by and construed in accordance with the laws of the Commonwealth of California, as it is applied to agreements entered into and performed therein, and excluding (i) the United Nations Convention on Contracts for the International Sale of Goods; (ii) the 1974 Convention on the Limitation Period in the International Sale of Goods; and (iii) the Protocol amending the 1974 Convention, done at Vienna April 11, 1980. Any action brought to enforce this Agreement or matters related to the Site will be brought in either the State or Federal Courts of the Commonwealth of California; provided, however, that notwithstanding anything contained in this Agreement to the contrary, Company shall have the right to institute judicial proceedings against you or anyone acting by, through or under you, in order to enforce Company's rights hereunder through reformation of contract, specific performance, injunction or similar equitable relief. Any claim or cause of action you have with respect to use of the Site must be commenced within one (1) year after the claim arises. If any provision of this Agreement is deemed void, unlawful, or otherwise unenforceable for any reason, that provision will be severed from this Agreement and the remaining provisions of this Agreement will remain in force. This Agreement constitutes the entire agreement between you and the Company concerning your use of the Site, and the Agreement will not be modified, except in writing, signed by both parties.
Comments, Complaints and Questions
We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of Company, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you. Should you have any questions or complaints regarding violations of this Agreement, please contact a member of our Customer Service Team at 888-33-GO-GREEN.